If you're trying to run the Snapshot extension on Edge and getting a download error each time, this is likely due to Windows Store cache issues.


Error message seen by a user:


To resolve the issue, here are the troubleshooting steps as outlined by the Microsoft community:


Method 1: Reset the Windows Store

  1. Press Windows + R to open the Run command.
  2. Type WSReset.exe and press Enter.
    Windows Store will open and you’ll get a confirmation message saying, "The cache for the Store was cleared."

Method 2: Apps Troubleshooter

Run the Apps Troubleshooter. This is an automated tool that can find and automatically resolve most issues with the applications installed on your computer.