This is a step-by-step guide on how to use Test connection on the Via website https://joinvia.app/dashboard.


  1. On the Via dashboard page https://joinvia.app/dashboard, Click on Test Connection button. 
  2. The Test Connection process will tell you what actions are required for you to complete your data connection setup for the studies you are currently participating in. 
  3. Use the following links to understand what to do next to complete setup. NOTE: If you've just connected to one of the extension or apps, it can take up to 2 hours for your data to sync.
    1. If the Browser extension comment states that "You need to connect your Browser extension data for an active study" then use these instructions to connect How to connect a browser extension 
    2. If the Android app / location extension comment states that "You need to connect your Android app usage or location data for an active study" then use these instructions to connect How to connect to the Android Via app
    3. If the Mango browser app comment states that "You need to connect your Mango browser app data for an active study", then use these instructions to connect How to download and use the Mango browser
  4. If you are connected and the test connection status is not reflecting the updates even after 2 hours, please get in touch with us at support@pyinsights.freshdesk.com